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CRWB bills its water in arrears giving a chance to its customers to use water for the whole month and be charged as current at the end of the month. CRWB will disconnect from supply any account whose arrears are over 30 days or above. Re-connection is only upon production of evidence through receipts of full payment of the bill and a re-connection fee of MK 8,712.00.

All payments should be made at CRWB designated pay points. Water supply will be restored within 24 hours after the payment.

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